You can either disable all the extensions at once or enable them one by one to check which one of them is causing the problem. ![]() Toggle the Disable option of every extension.Switch to the Extensions from the left sidebar.Select the Add-ons and Theme option from the list.Here are the steps to disable the Firefox Add-ons or extensions: Try disabling all extensions and plug-ins one by one and check if the video plays or not. Related: How to Clear History, Cookies, and Cache in Firefox Computer? Disable Add-ons and ExtensionsĪn add-on or extension could be the reason the video plays in private mode and not in the normal mode. But this will also log out the sign-in you might have in Firefox. It will open the clear data dialogue box.Ĭlearing Cache will free up some space in Firefox that might help load the videos and play them.Scroll down to the Cookies and site data section.Switch to Privacy & Security tab in the sidebar.Click on the More for options menu and select the Options menu.Launch the Firefox browser on the computer.And the second one is that you should check your internet connection by running a speed test. The first one is that you should try restarting Firefox. I researched online and suggested some of the troubleshooting steps to solve her problem.īefore starting, you must try two short and quick fixes to resolve Firefox not playing video. She then asked me if I knew how to fix this issue. She was trying to watch some videos on a website and kept receiving an unknown error has occurred on the screen. ![]() Recently my younger sister kept facing the same problem on Firefox. ![]() There are many factors due to which this can happen. If you are also a true fan of Firefox, then at some point might face difficulties playing videos on Firefox. The popularity of Firefox has declined since Google Chrome was released, and both browsers are giving each other tough competition.įirefox still has a very loyal fan base. Mozilla Firefox is one of the fastest browsers with many features, privacy protection, and customization options.
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